Knowledge Base: Frequently Asked Questions and a whole lot more
CG Knowledge Base is a hosted service for your website that gives you a full featured FAQ system powered by a content management system!
- System integrates into your site content - emulates the style of your site for a seamless experience
- Questions and answers organized by topic area categories
- Unlimited categories and 'articles'
- Edit, Delete, or add categories, questions and answers any time, 24x7 at no additional cost
- Keyword search
- Related articles suggestions
- Article rating system
- Viewers may suggest a topic/ask a question
- Comprehensive Content Management System built-in
Click the thumbnails below to see detailed imagery of each feature.
 FAQ/KnowledgeBase Overview
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Fully Integrated Solution: Like most of our web products and services, CG Knowledge Base is a hosted application that resides on our servers but is seamlessly integrated with your site content. Visitors never leave your trusted site and brand, and the look/feel/style of the FAQs are customized to look like the rest of your web content. |
 Category Navigation
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Easy Category Navigation: At the top-level, all question and answer "articles" are organized by category, each category has a description and article count, giving visitors an easy and intuitive way to look for the information they need. |
 Article Lists and Previews
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Article Level Navigation: Inside each category is a list of all the Q&A articles in that category, complete with a 'teaser' of the answer, ratings from other visitors, and a link to the article. |
 Advanced Search
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Search Based Navigation: Rather than navigating through the category/article hierarchy, visitors can also do detailed keyword based searches to find all articles covering exactly the topic of interest. Results include links to related articles. |
 Article Display
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Q&A/Article Display: When articles are displayed, they also include printable views, an article email option, article rating, and a list of related articles. |
 Document Attachments
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Attaching Documents: Articles can easily include attached documents such as Adobe Acrobat (PDF) files, MS Word and Excel files, images, and more. Attachements are highlighted and boldly linked at the bottom of the article. |
 Email Articles
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Email Forward to a Friend: All Q&A/Articles can be easily forwarded via email through the system. This is a great convenience for site visitors and service reps alike. If someone has a question, this makes it simple to get the answer to their inbox within a few clicks. |
 Print and Rate
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Other Article Features: Visitors can also very easily print, email, and rate articles right from the article display screen. This is helpful for both site visitors and service reps in your branch to hand out a hard copy right from your website. |
 Ask a New Question
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Ask a Question/Visitor Feedback: The 'contact' system allows visitors to ask you any questions that they feel are not covered by the articles and FAQs included in your system. You can use this information to reply directly to that visitor, and to then expand the coverage of your FAQs. |
 Administrative Tools
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Easy Article Administration: Easy-to-use admin tools allow you to have complete control over your questions and answers in real-time. Full editing control as well as enable/disable/delete/add control over your entire collection of categories and articles.. |
 Article Editor
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Article Editing: Edit all aspects of your Q&A articles in one screen - assign categories, edit content in plain text or in full WYSIWYG HTML editor - right inside your browser. No engineering degree required! |
 HTML Editor
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HTML Editor: Without using any code, you can create visually attractive and complex HTML content for your FAQs and articles all right in your browser window. |